After a server reboot the application service wont start.
If I look in to the event viewer i see the following Event IDs, related to the SQLBackupAndFTP application:
Event ID: 7000
The SQLBackupAndFTP (SQL Server backup) service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Event ID: 7009
A timeout was reached (30000 milliseconds) while waiting for the SQLBackupAndFTP (SQL Server backup) service to connect.
Having the latest version (11.6.1.0), I check the following:
SQLBackupAndFTP Client Service, running as a local system account
Tried to modify DCOM Config but i was not able to find the application ID {9CA88EE3-ACB7-47C8-AFC4-AB702511C276} (It is not listed)
Thank you for the details. Could you please tell us are there any antivirus or profilers installed on your computer? If yes, please add SQLBackupAndFTP to its exception list.
If it doesnât help please run SQLBackupAndFTP as a process. You can do it in the following way:
Run Command Prompt and go to the directory where SQLBackupAndFTP is installed.
Run sqlbak.service.exe -console (Do not press âAny Keyâ).
If you get any error messages please send us a screenshot of them.
To run SQLBackupAndFTP and tune a backup job, please execute sbf.application.exe -ignoreStatusService
If it works, please add sqlbak.service.exe -console into windows scheduler, to run it automatically when Windows starts.
I try to debug further and i find the following event viewer error in dcom config;
There was no endpoint listening at net.pipe://localhost/pranasnet/net/sbf/Config/Net.pranasnet.sbf.Config that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. > The pipe endpoint ânet.pipe://localhost/pranasnet/net/sbf/Config/Net.pranasnet.sbf.Configâ could not be found on your local machine.
Is there other way to resolve the issue without this workaround???
I would like to know what is the purpouse of such requirement??
Are you using local server information for analytics or other not mencioned intentions??
Can you provide all FQDNs that need to be whitelisted in order to SQLBackupAndFTP service works?
For the correct work, SQLBackupAndFTP requires a stable Internet connection. If the connection is lost then the license cannot be checked and it resets to Free.
To check the license SQLBackupAndFTP need to connect to api.sqlbak.com
Mariano, I understand the frustration when something doesnât work, but donât jump to conclusions that the app is doing something shady just because it is not clear for you what it is doing. We are very careful not to collect anything sensitive. Still, it should be better documented and we have created a task to do that. Once ready (ETA within a week), we will post a link to it here.
Then i would like to know exactly where it goes the application to the internet and the exactly purposeâŚ
I only jump into conclusions when the answers are not clear when the question is very clear.
Also i would like to know where is stated and how you handle customer sensitive information.
You did not reply exactly where it goes the application to the internet⌠i would like you to list all internet IPs and FQDNs the application need to access.
The way your privacy statement was written basically says that you are collecting all private information regarding customer software and hardware systems including accounts and passwords.
I mean that does not seems shady?
I think i will disclosure what is happening with your software
Please see What data SQLBackAndFTP sends to the server?. At no point any of the passwords or secret keys are being sent to SQLBackupAndFTP servers. We always welcome additional QA testing, so we are looking forward to your research.
Yes, for the correct work of SQLBackupAndFTP, you have to have a stable internet connection. Internet is used for license validation. SQLBackupAndFTP communicates with our server through the API located at https://api.sqlbak.com (port 433).
If you get any error messages, please send us a screenshot of the issue and a full text of the error message you get.
If you use a Proxy Server then you can add all necessary settings to the âProxy Settingâ window (âToolsâ > âProxy Settingsâ).
Sorry, this is NOT true!
Just stumbled upon this issue yesterday. Product quietly stoppped doing backups because the service crashed and could no be started again.
Checked our firewall. https-traffic was allowed since the server was build, but http-port has been closed some days ago.
So it seems, allowing https is NOT enough for the product to work properly. Even with a free license!
Re-enabling outbound http-traffic resolves the issue. But WHY is this needed for a software that makes local database dumps???
