In my first attempts to use the software, I have gotten the same error. I followed your instructions in this thread about the proxy settings, but that didn’t fix the problem. Couldn’t download the log because that window closed itself, but I was able to get screen-shots. It got to the point of “scripting tables” of my database after about 50 seconds, then just ran without result – other than grabbing all my available memory and generating a bunch of error pop-ups. In addition to the “did not receive a reply within the configured timeout” message, I also got several that said “The server did not provide a meaningful reply; this might be caused by a contract mismatch, a premature session shutdown or an internal server error.”
Job Execution error
Hi, i want to add a job for a postgresql 10 but get this error if i run:
2/8/2019 10:09:31 AM [Error] Failed to backup “dkalaw” database with “Full” backup type: C:\Program Files (x86)\SQLBackupAndFTP\DBMS\PostgreSql\pg_dump.exe process has finished with “-1073741515” code. The error message: “”.
What is the problem?
Hi John_Meyer,
To investigate this case we need more details. Could you please send us your advanced logs to check them? Please find more details on how to do it at https://sqlbackupandftp.com/blog/how-to-send-log-to-developers
Please let us know if the logs will be sent also, please provide us with your application id which can be founded by clicking “Help” > “About”.
Sorry for the inconvenience.
Hi Hein_Low,
Could you please try to install Visual C++ 2013 Runtime and check if it resolves the issue?
If it doesn’t please try the alpha version https://sqlbackupandftp.com/download/alpha
If you still have this issue, please send us your advanced logs using the instruction above.
Sorry for the inconvenience.
Hello,
We are seeing a similar issue recently with v12.2.9. Upgraded to v12.2.11 and the same issue occurs along with a new issue with emailing the backup results.
11/3/2019 4:13 AM Destination error: This request operation sent to net.pipe://localhost/pranasnet/net/sbf/Trace/Net.pranasnet.sbf.Trace did not receive a reply within the configured timeout (00:03:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.
11/3/2019 4:16 AM Destination error: This request operation sent to net.pipe://localhost/pranasnet/net/sbf/Trace/Net.pranasnet.sbf.Trace did not receive a reply within the configured timeout (00:03:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.
This email error started after upgrading to v12.2.11 (the addresses were modified for privacy)
11/3/2019 4:17 AM Can’t send email to admin@xxxxx.xx: The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
11/3/2019 4:17 AM Can’t send email to support@xxxxx.xxx: The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
Hello, We have the same issue, though intermitantly. We’re not using a proxy and our backup destination is a local drive. Internet connection test works fine.
| 06/11/2019 00:48:31 | [Error] | Destination error: This request operation sent to net.pipe://localhost/pranasnet/net/sbf/Trace/Net.pranasnet.sbf.Trace did not receive a reply within the configured timeout (00:03:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client. |
|---|---|---|
| 06/11/2019 00:51:31 | [Error] | Destination error: This request operation sent to net.pipe://localhost/pranasnet/net/sbf/Trace/Net.pranasnet.sbf.Trace did not receive a reply within the configured timeout (00:03:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client. |
Any easy way to fix this so backups are more reliable?
Thanks in advance
Hello,
Thank you for your log, we have checked it.
Could you please save the Timeouts.xml file https://www.dropbox.com/s/wr26kqkxtt4mcy5/Timeouts.xml?dl=0 into the following folder C:\ProgramData\Pranas.NET\SqlBak\Service\ and restart SQLBackupAndFTP (SQL Server Backup) Windows Service.
It should resolve the issue.
Sorry for the inconvenience.
I did not find that folder so I copied the file into C:\ProgramData\Pranas.NET\SQLBackupAndFTP\Service and it did not resolve the issue. I have uploaded the advanced log again for your review.
Hi Harlund_Industries_L,
Thank you for the details. Please give us some time to check the issue.
Sorry for the inconvenience.
Hi Support, FYI we are still getting this issue as well. Even with the timeouts.xml file
Hi Harlund_Industries_L,
Could you please try the following Alpha edition https://sqlbackupandftp.com/download/alpha
If you still have this issue, please send us the advanced log to check it. Here are more details on how to do it https://sqlbackupandftp.com/blog/how-to-send-log-to-developers
Please let us know when the log will be sent, also please provide us with the Application ID (“Help” > “About”) to identify the log.
Sorry for the inconvenience.
Hi Richard_Hamblin,
Could you, please send us the advanced log to check it. Here are more details on how to do it https://sqlbackupandftp.com/blog/how-to-send-log-to-developers
Please let us know when the log will be sent, also please provide us with the Application ID (“Help” > “About”) to identify the log.
Sorry for the inconvenience.
Hi Alexander, I’ve sent the log as per the instructions. Thanks
Hi Richard_Hamblin,
Thank you for your log, we have checked it, but there is no error message. Could you please make sure that the issue is reproduced before the log will be sent. Also please provide us with your Application ID (“Help” > “About”) to identify it.
Sorry for the inconvenience.
Sorry Alexander, as soon as the error reappears I’ll resend the log with the applciation id
Hi Alexander,
This error has occurred again on 2 of our servers. Both logs sent
Application Id: 099dbad1-576e-47bc-b24d-a7747cd72818
Application Id: e2728b5f-3d8c-4af3-a57a-db0b934c38e0
Hi Alexander,
We are facing the same issue to one of the FTP Server.
- ERROR: Destination error: This request operation sent to net.pipe://localhost/pranasnet/net/sbf/Trace/Net.pranasnet.sbf.Trace did not receive a reply within the configured timeout (00:03:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.
Hi Richard_Hamblin,
Thank you for the details. Please give us some time to check your log.
Sorry for the inconvenience.
Hi Howard_Crompton,
Could you, please send us the advanced log to check it. Here are more details on how to do it https://sqlbackupandftp.com/blog/how-to-send-log-to-developers
Please let us know when the log will be sent, also please provide us with the Application ID (“Help” > “About”) to identify the log.
Sorry for the inconvenience.
Hello,
we’re facing the same issue. After update from SQLBackupAndFTP (SBF) v10.x.x to v12.2.11 job fails each day and we changed nothing in network configuration.
Details (all steps here are carried out by SBF):
- we’ve got a job backingup ~190GB MS SQL database, full backup
- backup is downloaded on backup server where SBF is installed
- file is then compressed (actually just splitted due to another issues in SBF software I’ve already reported, but that was the reason I’ve updated SBF version) which creates 3 volumens 01 (58,6GB), 02 (58,6GB), 03 (47,4GB)
- next we try to upload them on 2 destinations (local drive and Amazon S3)
- upload on local drive fails due to timeout error
- remove from local drive fails due to timeout error
- anything related to the local drive fails but it used to work each time before update to new SBF
- next, S3 upload and cleaning ends without any error (thanks to split into volumes)
My co-worker told me “in previous version there was some kind of a timeout setting, now it dissapeared”.
Steps order also seems to be strange:
- uploading 001 on local drive
- uploaded 99,7%
- deleting 001 from local drive (???)
- ERROR: timeout destination
- uploading 002 on local drive
- ERROR: timeout delete 001
Log:
• 3:07:09 PM : The current destination folder is “E:\abc\Backups”
• 3:07:09 PM : Sending backup of “abc_FileStore” to Folder destination “E:\abc\Backups”
• 3:07:09 PM : Uploading local “abc_FileStore201912151215.7z.001” to remote “abc_FileStore201912151215.7z.001” in folder “E:\abc\Backups”
• 3:23:38 PM : Uploaded 99.07 % (average speed = 60.1 MB/s)
• 3:15:32 PM : Deleting file “abc_FileStore201912151215.7z.001”
• 3:21:32 PM : ERROR: Destination error: This request operation sent to net.pipe://localhost/pranasnet/net/sbf/Trace/Net.pranasnet.sbf.Trace did not receive a reply within the configured timeout (00:03:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.
• 3:12:32 PM : Uploading local “abc_FileStore201912151215.7z.002” to remote “abc_FileStore201912151215.7z.002” in folder “E:\abc\Backups”
• 3:18:32 PM : ERROR: Failed to delete file “E:\abc\Backups\abc_FileStore201912151215.7z.001”: This request operation sent to net.pipe://localhost/pranasnet/net/sbf/Trace/Net.pranasnet.sbf.Trace did not receive a reply within the configured timeout (00:03:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.
• 3:23:43 PM : Connecting to Amazon S3 destination “xyz-abc”