Xceed error: Index was outside the bounds of the array

Hi. Please can you let me know how to overcome this error:

9:00:53 PM : ERROR: Failed to backup “xxxxxxx” database with “Full” backup type: An unexpected internal failure occurred in the FileSystem component, or one of its descendants. Type: Xceed.Zip.ZipArchive FullName: > Index was outside the bounds of the array

Hi SMART,

To investigate this case we need more details. Could you please provide us with your Advanced Log How to send Log to developers | SQLBackupAndFTP's blog

Please let us know when the log will be sent, also please provide us with your Application ID (“Help” > “About”).

Sorry for the inconvenience.

I have the same problem. At first my backups went ok but at a certain moment I began to have this error.

Despite the error, the backup seems to be ok, but I get notified each time (each hour!) so I would like to have a solution.

Advanced log sent to the developers.

Hi Pascal_Declercq,

Could you please provide us with your App ID (“Help” > “About”) so that your logs can be identified?

Thank you and sorry for the inconvenience.