Unable to restore

I can’t to restore the db. When I try to initiate a restore, I get message: must be a member of the role whose process is being terminated or member of pg_signal_backend. What might be wrong?

Hello Mary,

It seems you get a user permission issues, and the problem cannot be resoled from our side. Could you please contact your DBA to check the issue, or please find more details on how to resolve it on the web?

Please let us know if you have any other questions.

Thank you!