Unable to restore from backup

I am trying to restore from a backup, but the restore job never completes and no error messages show up; the restore job just stalls.

Is there anything that can be determined from the attached photo?

Hello John,

Thank you for your message.

To investigate this issue further, please contact us at support@sqlbackupandftp.com.

Additionally, please send us the Advanced Log as described in the following article:
https://sqlbackupandftp.com/blog/how-to-send-log-to-developers/

Thank you, and we apologize for any inconvenience this may have caused.