Sqlbackupandftp 12.2.11 sartup freeze

Application issues
1

hi i updated the software to 12.2.11 the software in feezed on startup screen , i have a licence for software.
i tried to uninstall and reinstall and even to install old version …same thing happened.
i have been using software for two years now, every thing was ok till 1 months ago!

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i a using windows server on my computer

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Hello kifah_blal,

Thank you for the details.

To investigate this case we need more details. Could you please send us:

  1. Windows Event Log (Application and System)
  2. Please save the NLog.config file https://www.dropbox.com/s/qsxhu9gz1k0rqf5/NLog.config?dl=0 into the application folder, by default it “C:\Program Files\SQLBackupAndFTP”, restart “SQLBackupAndFTP (SQL Server backup)” Windows Service. Once the issue will be reproduced please send us all log files from “C:\Log\SqlBak” folder.

To make the information private, please send the details to support@sqlbackupandftp.com

Sorry for the inconvenience.