Service not stating

Dear Support Team

After installation Service was failed. Please find attached snapshot for your reference.

installed version 12.6.3Snag_1fb5525c

Please note that this application requires internet access for the service and application to run. The developers claim that only tcp443 to is needed.

For our environment, as I have stated elsewhere, opening tcp443 to was not sufficient. The service would still not start until we did packet captures and found other IPs (including at least one on port 80). After opening that port for that ip the service started.

Based on lack of documentation and our experience differing so much from the developers statements, we are choosing to stop using this product.

Hi Adam_SQL,

Thank you for your reply.

We are really sorry to hear that but as a rule, it’s enough to grant access to (port 433).

Also, SQLBackupAndFTP (Database backup) Windows Service runs without the internet connection since the internet connection is used only for the license validations.

Sorry again for the inconvenience.