Restore SQL Database Error

Trying to do a restore. Getting an error "Operating System Error 5 (Access is denied)
Connection to SQL database ok using sa password. I have admin rights to the machine SQL Server is on. Restore being run from SQL Server. Any ideas?

Hi Desi,

Could you please create a new restore job and test it again. If you’ll get an error message with the restore job, please send us a screenshot of this issue and the advanced log. Here more details on how to send logs to our dev team at

Please let us know when the logs will be sent and provide us with your Application ID, which can be founded by clicking “Help” > “About”

Sorry for the inconvenience.