Connection test: The system cannot find the path specified

Good afternoon.

We are installing the program on a server with Windows Server 2019 using .NET Framework 4.7.2. We have imported the configuration from another PC that has been running for years.

When checking the connection to the DB server, we get the following error:

error_backup

We have found two threads on the forum that have not solved the problem for us.

Could it be due to port restrictions?

Thanks

Hello Jordi,

Thank you for getting in touch with us.

Could you please go to your connection settings, press on the info button, copy the command and run it using the Command Prompt to check the connection.

Please make sure you specified the password during the connection via Command Prompt.

If you have any other questions, please let us know.

Good morning.

Thank you for your reply.
Please find attached a screenshot of the requested test.

Thank you

Hello Jordi,

Thank you for your feedback.

Please remove “–html” from the command before you execute it.

We apologize for any inconvenience caused.

If you have any other questions, feel free to reach out to us.

Hello Oleg,

Thank you

Hi Jordi,

For further investigation, we need more details. Could you please provide us with the Advanced Log? You can find more details at How to send Log to developers | SQLBackupAndFTP's blog.

Once the log has been sent, please notify us and provide your App ID (“Help” > “About”).

If you have any other questions, please let us know.

Thank you, and sorry for the inconvenience.

Hello Alexander,

We have sent the advanced log.
This is the ID: 3b24a1c4-2a67-4b16-902d-2517480827f3

Thanks and stay tuned in case you need more information.

Good morning.

Have you been able to check the LOG?
We look forward to hearing from you in case you need more information.

Regards

Hello Jordi,

Thank you for email and provided Logs.

Please give us some time to check the issue. Once we have any news, we’ll notify you.

Thank you, and sorry for the inconvenience.

Regards,
Oleg