B2 Destination failed to retrieve remote file information

Hi all,
I have a number of sites running 11.7.1 free, each backing up a single database locally and to Backblaze B2.

Two nights ago every site started failing with errors backing up to B2. All sites are using the same bucket. Other software is using the bucket with no issues.

I’ve checked for updates, and some of the sites have also rebooted, with no change to the backup.

I’ve uploaded an advanced log from one site to https://gist.github.com/mattdwen/37079ee7c53c02ed5110e0747f87e144


Hi Matt,

Our other clients faced with the same issue, perhaps something was changed on B2, we’ll check this case as soon as we can.

Sorry for the inconvenience.


This appears to have resolved overnight. It looks like the app has autoupdated to 11.7.2, and the issue is resolved.

Thank you!

Hi Matt,

Yes, we have resolved this issue in SQLBackupAndFTP version 11.7.2.

Sorry for the inconvenience.