11.2 Update error (MSVCR120)

Application issues
1

I’m using the free version. Because Dropbox v1 error, I updated the product, but now when I try to start it, an error is showed:

The procedure entry point nextafterf could not be located in the dynamic link library MSVCR120_CLR0400.dll

Any idea?

Windows 2008 R2, .Net 4.6

Best regards,
Daniel

2

Hello,

Thank you for the details.

It seems this issue related to .NetFramework. Could you please run a command line as administrator and execute the following commands:

chkdsk /F

If it doesn’t help, please run:

sfc /scannow

3

Hello! Done but no luck… error still shows

More detail:
Problem signature:
Problem Event Name: APPCRASH
Application Name: SBF.Application.exe
Application Version: 11.2.0.0
Application Timestamp: 59bb9a46
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.23889
Fault Module Timestamp: 598d50ba
Exception Code: e0434352
Exception Offset: 000000000001a06d
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 11274
Additional Information 1: 367e
Additional Information 2: 367e805d0e7c1ec3f63b05bb5ce5c416
Additional Information 3: 8dca
Additional Information 4: 8dca6ebe7d50095bba3a147a3a7b84d2

The installation process ends without errors by the way…

I searched for this file (MSVCR120_CLR0400.dll) into the server, but it does not exists…

Regards,
Daniel

4

This issue related to your operation system please try to solve it with the help of the following article https://answers.microsoft.com/en-us/windows/forum/windows_7-update/msvcr120clr0400dll/debbc134-f4b2-4dde-8667-78560e3b0b2b

5

With your advice, I found the solution… Its .Net Framework 4.7 the real problem… I uninstalled it, installed 4.6.2 and all is working fine now… Thanks so much!

Daniel

6

Hi Daniel,

Good news. Please feel free to contact us on any issues or concerns.