This the place to discuss how the SqlBackupAndFtp (SBF) works and how to resolve the issues you have.
Your question was probably answered before - start with the search, FAQ or "How to" guide. If asking a support question - make sure you use the most recent SBF version first and include the full version number in your question.
If you are an experienced user - build your reputation by helping the others.
If you have an older version (10 or lower) - you can see our old forum at sqlbackupandftp.com/forum/. Or better yet - upgrade, as starting with v11 SBF has dramatically improved.
If you have an active subscription - you can contact our support staff directly at sqlbackupandftp.com/support