Hello Support,
The application appears to have stopped communicaing with external services and servers.
The backup jobs are saving backup files on the local drive successfully. However, the backup jobs are unable to complete due to Destination error.
I am experiencing the network connection issues with OneDrive (MSSQL backups) and MySQL remot server destinations. I have included examples of both below.
How can these errors be rectified?
Thanks you for your assistance.
MSSQL Backup:
28/09/2026 9:12:29 PM [Error] Destination error: Failed to get “NAME_REMOVED” folder information. > Failed to get folder. > > This request operation sent to net.pipe://localhost/pranasnet/pranas/net/sbf/OAuth2Service/Net.pranasnet.sbf.OAuth2Service did not receive a reply within the configured timeout (00:03:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.
MySQL Server:
- 1:06:01 PM : ERROR: Job execution error: mysql: ERROR 2003 (HY000): Can’t connect to MySQL server on ‘x.x.x.x:9910’ (10060)
- 1:06:02 PM : Deleting temporary files.
- 1:06:02 PM : ERROR: Job “Name_Removed” finished with “1” errors.