The job was unexpectedly interrupted

hi,
im using the latest version (free edition)
i got this error when i tried to backup

Hello,

Thank you for your message.

This error indicates that the backup process was unexpectedly interrupted.

This could be due to external factors, such as security software flagging the process as suspicious and terminating it, or it might be due to issues within our application.

If the issue persists, please review the Windows Event Log, particularly the Application and System sections, as there may be relevant messages about the problem.

Additionally, if you have security software installed on the server, please check its logs and, if necessary, add the required exceptions.

If you have any questions, feel free to reach out.