System cannot find the file specified

#1

Emails are not being sent. Test emails work fine. The following error appears in the log:
11/3/2019 4:17 AM Can’t send email to admin@xxx.ca: The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
11/3/2019 4:17 AM Can’t send email to support@xxx.com: The system cannot find the file specified. (Exception from HRESULT: 0x80070002)

#2

Hi Harlund_Industries_L,

Could you please try to install the latest release of .NET Framework https://dotnet.microsoft.com/download/dotnet-framework/net472 and check if it resolves the issue?

Sorry for the inconvenience.

#3

Installing .NET 4.7.2 did not resolve the issue.

#4

Hi Harlund_Industries_L,

Thank you for your reply. Please give us some time to check the issue.

Sorry for the inconvenience.

#5

Backups have been successful since Nov 15. No other changes to the environment that I can see have been introduced.

#6

Hi Harlund_Industries_L,

Good news! Thank you for your reply.

Please feel free to contact us on any issues or concerns.

#7

The backup failed again on 11/23/19. Same error. I uploaded the log to developers
• 9:12:43 PM : ERROR: Destination error: This request operation sent to net.pipe://localhost/pranasnet/net/sbf/Trace/Net.pranasnet.sbf.Trace did not receive a reply within the configured timeout (00:03:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.

#8

Hello Harlund_Industries_L,

Thank you for your log, we have checked it.

Could you please save the Timeouts.xml file https://www.dropbox.com/s/wr26kqkxtt4mcy5/Timeouts.xml?dl=0 into the following folder C:\ProgramData\Pranas.NET\SqlBak\Service\ and restart SQLBackupAndFTP (SQL Server Backup) Windows Service.

It should resolve the issue.

Sorry for the inconvenience.

#9

The backup worked Nov 28-30 but failed on Dec 1. I noticed that your instructions state to copy the file to the folder C:\ProgramData\Pranas.NET\SqlBak\Service but there is no folder of that name on the computer. I copied the file to C:\ProgramData\Pranas.NET\SQLBackupAndFTP\Service and restarted the service. I have uploaded a copy of the log to developers again.

#10

Hi Harlund_Industries_L,

Thank you for the details.

According to the issue you have we can give you the following recommendations:

  1. Extract vacuum.zip archive and run vacuum.bat from behalf of administrator
  2. Save Timeouts.xml file into C:\ProgramData\Pranas.NET\SqlBak\Service\ folder

The files can be downloaded by the following link https://www.dropbox.com/sh/ocbi69imyfexc3a/AAAWscguqoAJuekPPAg64yXEa?dl=0

Sorry for the inconvenience.