System cannot find the file specified

Harlund_Industries_L · November 6, 2019, 4:13pm

Emails are not being sent. Test emails work fine. The following error appears in the log:
11/3/2019 4:17 AM Can’t send email to admin@xxx.ca: The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
11/3/2019 4:17 AM Can’t send email to support@xxx.com: The system cannot find the file specified. (Exception from HRESULT: 0x80070002)

Alexander · November 11, 2019, 3:46pm

Hi Harlund_Industries_L,

Could you please try to install the latest release of .NET Framework https://dotnet.microsoft.com/download/dotnet-framework/net472 and check if it resolves the issue?

Sorry for the inconvenience.

Harlund_Industries_L · November 13, 2019, 5:18pm

Installing .NET 4.7.2 did not resolve the issue.

Alexander · November 15, 2019, 1:44pm

Hi Harlund_Industries_L,

Thank you for your reply. Please give us some time to check the issue.

Sorry for the inconvenience.

Harlund_Industries_L · November 21, 2019, 10:11pm

Backups have been successful since Nov 15. No other changes to the environment that I can see have been introduced.

Alexander · November 22, 2019, 1:22pm

Hi Harlund_Industries_L,

Good news! Thank you for your reply.

Please feel free to contact us on any issues or concerns.

Harlund_Industries_L · November 25, 2019, 3:47am

The backup failed again on 11/23/19. Same error. I uploaded the log to developers
• 9:12:43 PM : ERROR: Destination error: This request operation sent to net.pipe://localhost/pranasnet/net/sbf/Trace/Net.pranasnet.sbf.Trace did not receive a reply within the configured timeout (00:03:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.

Alexander · November 28, 2019, 2:50pm

Hello Harlund_Industries_L,

Thank you for your log, we have checked it.

Could you please save the Timeouts.xml file https://www.dropbox.com/s/wr26kqkxtt4mcy5/Timeouts.xml?dl=0 into the following folder C:\ProgramData\Pranas.NET\SqlBak\Service\ and restart SQLBackupAndFTP (SQL Server Backup) Windows Service.

It should resolve the issue.

Sorry for the inconvenience.

Harlund_Industries_L · December 2, 2019, 5:57pm

The backup worked Nov 28-30 but failed on Dec 1. I noticed that your instructions state to copy the file to the folder C:\ProgramData\Pranas.NET\SqlBak\Service but there is no folder of that name on the computer. I copied the file to C:\ProgramData\Pranas.NET\SQLBackupAndFTP\Service and restarted the service. I have uploaded a copy of the log to developers again.

Alexander · December 6, 2019, 5:38am

Hi Harlund_Industries_L,

Thank you for the details.

According to the issue you have we can give you the following recommendations:

Extract vacuum.zip archive and run vacuum.bat from behalf of administrator
Save Timeouts.xml file into C:\ProgramData\Pranas.NET\SqlBak\Service\ folder

The files can be downloaded by the following link https://www.dropbox.com/sh/ocbi69imyfexc3a/AAAWscguqoAJuekPPAg64yXEa?dl=0

Sorry for the inconvenience.

Harlund_Industries_L · December 9, 2019, 12:24am

There is no C:\ProgramData\Pranas.NET\SqlBak\Service\ folder so I have been copying the timeouts.xml file to the existing c:\ProgramData\Pranas.NET\SQLBackupAndFTP\Service\ folder. Is that okay?

Alexander · December 11, 2019, 2:03pm

Yes, it’s OK. Thank you.

Sorry for the inconvenience.

Harlund_Industries_L · December 13, 2019, 3:23pm

The issue continues to occur. I have uploaded the advanced log again

Alexander · December 16, 2019, 4:17pm

Hi Harlund_Industries_L,

Thank you for the details.

Please give us some time to check the issue.

Sorry for the inconvenience.

Alexander · December 23, 2019, 1:09pm

Hi Harlund_Industries_L,

Could you please do the following:

Install the following Alpha edition http://sqlbackupandftp.com/download/alpha
Save the following Timeouts.xml https://www.dropbox.com/s/dig225j1atp8oly/Timeouts.xml?dl=0 file into the following folder C:\ProgramData\Pranas.NET\SQLBackupAndFTP\Service\
Restart SQLBackupAndFTP (SQL Server Backup) Windows Service
Run the Vacuum.bat file as administrator https://www.dropbox.com/s/x9hejpc605qh7kk/vacuum.zip?dl=0

Sorry for the inconvenience.

Harlund_Industries_L · December 25, 2019, 9:26pm

I completed the above instructions but the backup failed during the next scheduled run. I uploaded the advanced log.

Alexander · December 27, 2019, 2:14pm

Hi Harlund_Industries_L,

Thank you for your reply. Please give us some time to check the issue.

Sorry for the inconvenience.

Harlund_Industries_L · January 13, 2020, 5:17pm

Is there any update on this issue yet?

Alexander · January 15, 2020, 3:39pm

Hi Harlund_Industries_L,

We plan to release a version with the fix in the nearest time.

Sorry for the inconvenience.

Alexander · January 29, 2020, 3:14pm

Hi Harlund_Industries_L,

Sorry for the delay. The new version with the fix is available at the “Download” https://sqlbackupandftp.com/download page. Could you please install it and check if it works?

Sorry for the inconvenience.