Sudden error msg after months of successful operation

Application issues
1

We are backing up an external MS SQL DB, service ran successful and seamless for months. Since four days the backup is canceled with the below mentioned error log, that a table could not be found:

24.07.2025 15:52 Starting job “Backup WawiHost” - “Full”. Server “BACKUPLAPTOP”. System account “SYSTEM@EW”. App v.“12.7.33”.
24.07.2025 15:52 Connecting to “Remote SQL Server”: “whwvm12311.nnnnnn.de\nnn,nnn”.
24.07.2025 15:52 Connected to “SQL RTM Standard Edition (64-bit)”.
24.07.2025 15:52 The temporary folder “E:\Temp\Pranas.NET\SBF\b7f5e9a2-211c-405e-ae70-44f14c4e1cb4\backup” has “4,077TB” free space.
24.07.2025 15:52 Backing up “whwvm12311.nnnnnnn,nnnn” Remote SQL Server databases.
24.07.2025 15:52 Backing up “eazybusiness” with “Full” backup type.
24.07.2025 17:12 Failed to backup “eazybusiness” database with “Full” backup type: Table not found in database: dbo.backupset
24.07.2025 17:12 Cleaning up backups of “Backup WawiHost” job.
24.07.2025 17:12 Deleting temporary files.
24.07.2025 17:12 Job “Backup WawiHost” finished with “1” errors.

Any help is highly appreciated.

Best,
Thomas

2

After investigating this issue deeper, I’ve found that it is a bug caused by the last update. If an existing installation of SQLbackupandftp is updated to the last version, this bug occurs. This has been tested with two existing installations and found to be true. If the entire installation is uninstalled and freshly reinstalled the bug does not occur anymore.

3

Hi Thomas,

To resolve the issue, we need more details. Could you please enable advanced logging with the “Debug” level, reproduce the issue, and send the logs to our development team? You can find detailed instructions on how to do this here: How to send Log to developers | SQLBackupAndFTP’s blog

Once the logs have been sent, please notify us and provide your App ID (“Help” > “About”).

Please inform us when the logs have been sent.

We apologize for any inconvenience caused.