NAS Timeout Issue


#1

I have a NAS running SMB 1 and am having this issue (recently updated Win10 to 1909 (build 18363.476)).
I get the network name is no longer available (yet I can browse the destination when this is happening).
And then I get the in use error.

Any help/ideas are appreciated. Log below (ip redacted).

Thanks!

Additional Info:
It also seems that I cannot copy the file to that directory using windows file manager (now to figure out why).

12/9/2019 2:11 PM Backup of “MyDB” successfully compressed to “(MyDB201912090601.zip : 1.181GB)”
12/9/2019 2:11 PM Connecting to Folder destination “\xxx.xxx.xxx.xxx\share\MyDBbackup”
12/9/2019 2:11 PM Reading folder information by path: “\xxx.xxx.xxx.xxx\share\MyDBbackup”
12/9/2019 2:11 PM The current destination folder is “\xxx.xxx.xxx.xxx\share\MyDBbackup”
12/9/2019 2:11 PM Sending backup of “MyDB” to Folder destination “\xxx.xxx.xxx.xxx\share\MyDBbackup”
12/9/2019 2:11 PM Uploading local “MyDB201912090601.zip” to remote “MyDB201912090601.zip” in folder “\xxx.xxx.xxx.xxx\share\MyDBbackup”
12/9/2019 2:13 PM Destination error: The specified network name is no longer available.

12/9/2019 2:13 PM Trying again…
12/9/2019 2:13 PM Destination error: The specified network name is no longer available.

12/9/2019 2:13 PM Trying again…
12/9/2019 2:14 PM Destination error: The specified network name is no longer available.

12/9/2019 2:14 PM Trying again…
12/9/2019 2:14 PM Destination error: The process cannot access the file ‘\xxx.xxx.xxx.xxx\share\MyDBbackup\MyDB201912090601.zip’ because it is being used by another process.
12/9/2019 2:14 PM Trying again…
12/9/2019 2:14 PM Destination error: Failed to upload “C:\backup\MyDB201912090601.zip” file to “MyDBbackup” folder. > The process cannot access the file ‘\xxx.xxx.xxx.xxx\share\MyDBbackup\MyDB201912090601.zip’ because it is being used by another process.
12/9/2019 2:14 PM Connecting to Folder destination “\192.168.100.25\MyDBBackup”
12/9/2019 2:14 PM Reading folder information by path: “\192.168.100.25\MyDBBackup”
12/9/2019 2:14 PM The current destination folder is “\192.168.100.25\MyDBBackup”
12/9/2019 2:14 PM Sending backup of “MyDB” to Folder destination “\192.168.100.25\MyDBBackup”
12/9/2019 2:14 PM Uploading local “MyDB201912090601.zip” to remote “MyDB201912090601.zip” in folder “\192.168.100.25\MyDBBackup”
12/9/2019 2:14 PM Uploaded 100 % (average speed = 52.3 MB/s)
12/9/2019 2:14 PM Verifying remote file “MyDB201912090601.zip” with local one “MyDB201912090601.zip”
12/9/2019 2:14 PM Cleaning up backups of “MyDB” job
12/9/2019 2:14 PM Cleaning up backups of “MyDB” database at Folder destination “\192.168.100.25\MyDBBackup”
12/9/2019 2:15 PM Cleaning up “\TS-HTGLD9C\share\MyDBBackup” folder
12/9/2019 2:15 PM Deleting old backup of “MyDB”. Backup type: “Full”. Backup time: “12/03/2019 06:15:21”. Files: “MyDB201912030601.zip”


#2

Hi Ron_Saxer,

To resolve the issue could you please specify user name and password at your folder destination settings.

SQLBackupAndFTP

Sorry for the inconvenience.


#3

I tried it with the user name and password that and I got the same error.

I think my NAS device maybe dying.


#4

Hi Ron_Saxer,

Thank you for the details. Could you please check is your NAS device works smoothly?

Sorry for the inconvenience.


#5

The NAS is dying. Thanks for responding to my cry for help.

Ron


#6

Hi Ron,

No problem, please let us know if you have any other questions related to SQLBackupAndFTP.


#7

Just FYI it was the 5 port switch that was failing and not the NAS (whew). Only the 2nd switch I have ever go bad.


#8

Thank you for your reply.