Error Trying to Add Licenses Key

I am receiving the following error when trying to add licenses key in verion 11.4
"This request opeation sent to net.pipe://localhost/pranasnet/net/sbf/desktopChannel/Net.pranasnet.sbf,DesktopChannel did not receive a reply within the configured timeout. " I am using a Proxy connection.

Hello,

If you can connect to Internet via proxy you can configure SQLBackupAndFTP application to use your proxy server for Internet connection. To enable connection via a proxy server, you need to create ConnectionSettings file without extension in C:\ProgramData\Pranas.NET\SQLBackupAndFTP\Client folder.
Please remember restart “SQLBackupAndFTP (SQL Server backup)” windows service after updating the configuration to load new settings.

For example:

<?xml version="1.0" encoding="utf-8"?>

< ConnectionSettings xmlns:xsi=“http://www.w3.org/2001/XMLSchema-instance” xmlns:xsd=“http://www.w3.org/2001/XMLSchema” xmlns:pranas=“http://www.pranas.net/2012/XMLSchema”>
< WebConnection WebConnectionType=“Proxy”>
< WebProxySettings Address=“127.0.0.1:3128” UseDefaultCredentials=“False” BypassProxyOnLocal=“False”>
< Credentials UserName=“UUU” Password=“PPP” />
< /WebProxySettings>
< /WebConnection>
< /ConnectionSettings>
Where 27.0.0.1:3128 is a proxy address, UUUis a proxy user name and PPP is a password.

To use proxy connection only for all web requests and FTP requests using OPEN command, you should write content like in the example below:

<?xml version="1.0" encoding="utf-16"?>

< ConnectionSettings xmlns:xsi=“http://www.w3.org/2001/XMLSchema-instance” xmlns:xsd=“http://www.w3.org/2001/XMLSchema” xmlns:pranas=“http://www.pranas.net/2012/XMLSchema”>
< WebConnection WebConnectionType=“Proxy”>
< WebProxySettings Address=“27.0.0.1:3128” UseDefaultCredentials=“False” BypassProxyOnLocal=“False”>
< Credentials UserName=“UUU” Password=“PPP” />
< /WebProxySettings>
< /WebConnection>
< FtpConnection FtpConnectionType=“Proxy”>
< FtpProxySettings AuthenticationMethod=“Basic” BypassProxyOnLocal=“False” Host=“27.0.0.1” Port=“2121” ProxyType=“FtpOpen”>
< Credentials UserName=“UUU” Password=“PPP” />
< /FtpProxySettings>
< /FtpConnection>
< /ConnectionSettings>

Please find the files with a simple configuration and full configuration specifications by the following link https://www.dropbox.com/sh/7kkoi1b1kyoi85a/AAD6Z6wzIBKw2YDBHZXUJ8_ua?dl=0

The indicated location:
C:\ProgramData\Pranas.NET\SQLBackupAndFTP\Client
does not exist. We have installed the software on the e: drive and I don’t see a corresponding folder on the e: drive either.

Hi,

Could you please try to open the following path: %ProgramData%\Pranas.NET\SQLBackupAndFTP\Client