We have a licence for 1 server and this has been working great. We have now moved to a new OS for the server. I have de-activated the licence on the old Windows 2008R2 server, and then installed the software on our new Windows 2019 Server and activated the licence.
This activated without an issue, and I was able to import the configuration file from the old server.
However, after 1 day, the software has gone back to “Free” mode and if I try to add the licence key, it says it has been activated on too many machines.
So I need to log in to my account in order to deactivate all instances of the licence. But I do not know my password.
I have clicked the FORGOT PASSWORD option but do not receive the email. I have checked my SPAM folder and also my SPAM Log file, and it is not showing anything from yourselves.
Can you please advise on how I can reset my password so that I can re-activate my licence,
I have had to create a second account with yourselves in order to post this support request.