Backup job error

hello, i am getting an error stating the backup job failed at the same time the backup starts compressing. this has been happening for the past 2 week. please i will like any advise on how to resolve this.

Hi moonrich_multi-conce,

To investigate this case we need more details. Could you please send us a screenshot of the issue or a full text of the error message?

Sorry for the inconvenience.