Application not opening after successful install

vdance · May 16, 2019, 1:46pm

Hi, I noticed that the service stopped backing up as of a week ago.

Upon researching, when I clicked on the GUI, nothing opened.

Then I decided to uninstall, restart the computer and reinstall. Still no luck.

I see it briefly start in the task manager and less than a second later, it closes.

Any thoughts?

best – B

Alexander · May 17, 2019, 2:23pm

Hello Bryan_Cronin,

Could you please check your Windows Event Log (Application and System) are there any error messages related to SQLBackupAndFTP?

Sorry for the inconvenience.

vdance · May 18, 2019, 12:46pm

This is the crash report. Thanks very much for any help.

Application: SBF.Application.exe
Framework Version: v4.0.30319
Description: The application requested process termination through System.Environment.FailFast(string message).
Message:
Stack:
at System.Environment.FailFast(System.String)
at .⁮‫⁭‌⁭⁬‭⁯⁭‎⁬‍⁮‎‏⁬‬‌‌⁪⁭⁯‏‪⁭⁮‌‬⁫‬‫‏‬‍‏‫‪‎‮()
at …cctor()
at Net.Pranas.SQLBackupAndFTP.App…cctor()
at Net.Pranas.SQLBackupAndFTP.App.Main()

Faulting application name: SBF.Application.exe, version: 12.2.9.0, time stamp: 0x5ccd3738
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x80131623
Fault offset: 0x00007ffc09a6624d
Faulting process id: 0x29c4
Faulting application start time: 0x01d50d7405aa3816
Faulting application path: E:\Program Files (x86)\SQLBackupAndFTP\SBF.Application.exe
Faulting module path: unknown
Report Id: 19537ae9-c133-45a8-a9df-b0d157b9fec9
Faulting package full name:
Faulting package-relative application ID:

and the actual report…

Version=1
EventType=CLR20r3
EventTime=132026556045093070
ReportType=2
Consent=1
UploadTime=132026556047632656
ReportStatus=268435456
ReportIdentifier=1e6f2b3b-ad88-46c4-ad0a-31eb419e4a31
IntegratorReportIdentifier=19537ae9-c133-45a8-a9df-b0d157b9fec9
Wow64Host=34404
NsAppName=SBF.Application.exe
OriginalFilename=SBF.Application.exe
AppSessionGuid=000029c4-0001-0033-1638-aa05740dd501
TargetAppId=W:0006e6bc2697e6f33f735f7a79c105a904bf00000000!00001f145f5beb9ce60d18679ba9df3ca80030a0e98f!SBF.Application.exe
TargetAppVer=2019/05/04:06:54:48!1d837e!SBF.Application.exe
BootId=4294967295
TargetAsId=19957
IsFatal=1
Response.BucketId=412720546c527747cd0f0a8f19fd833b
Response.BucketTable=5
Response.LegacyBucketId=2093903961483215675
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=SBF.Application.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=12.2.9.0
Sig[2].Name=Problem Signature 03
Sig[2].Value=5ccd3738
Sig[3].Name=Problem Signature 04
Sig[3].Value=SBF.Context
Sig[4].Name=Problem Signature 05
Sig[4].Value=1.0.0.0
Sig[5].Name=Problem Signature 06
Sig[5].Value=5ccd372f
Sig[6].Name=Problem Signature 07
Sig[6].Value=2
Sig[7].Name=Problem Signature 08
Sig[7].Value=c2
Sig[8].Name=Problem Signature 09
Sig[8].Value=FatalError
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17134.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0557
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=05571988947b761e8afd7d4c8c8d0890
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=200b
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=200b43474d06159c81b55f698f7e0b15
UI[2]=E:\Program Files (x86)\SQLBackupAndFTP\SBF.Application.exe
LoadedModule[0]=E:\Program Files (x86)\SQLBackupAndFTP\SBF.Application.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.dll
LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\System32\sechost.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\Windows\MicrosoftNET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[11]=C:\WINDOWS\System32\combase.dll
LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[15]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[16]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[17]=C:\WINDOWS\System32\USER32.dll
LoadedModule[18]=C:\WINDOWS\System32\win32u.dll
LoadedModule[19]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[20]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[22]=C:\Windows\MicrosoftNET\Framework64\v4.0.30319\clr.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\MSVCR120_CLR0400.dll
LoadedModule[24]=C:\WINDOWS\System32\ole32.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[26]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\bef0a43af1bb9a52ee47a6f60bec2961\mscorlib.ni.dll
LoadedModule[27]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[28]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\2ef4bd82ccd0a1d27eaefb60228f9a48\System.ni.dll
LoadedModule[29]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\a596f7c9b0ba27eecf3517dcf4f861d6\System.Core.ni.dll
LoadedModule[30]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\WindowsBase\ad477d6db0401b4c60370a0c9d73dcb1\WindowsBase.ni.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[32]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[34]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\PresentationCore\10bfd94e9853362905288900e09ff434\PresentationCore.ni.dll
LoadedModule[35]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\7d5fa20e216a7a0fbfbdeea731b73c61\PresentationFramework.ni.dll
LoadedModule[36]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xaml\d90f6fbcb3aedb3375dd45ea43326617\System.Xaml.ni.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\dwrite.dll
LoadedModule[38]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[39]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\MSVCP120_CLR0400.dll
LoadedModule[41]=C:\Windows\MicrosoftNET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll
LoadedModule[42]=C:\Windows\MicrosoftNET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\wldp.dll
LoadedModule[44]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[45]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[46]=C:\WINDOWS\System32\WINTRUST.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17134
OsInfo[3].Key=ubr
OsInfo[3].Value=765
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=518234
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.765.17134.0-11.0.125
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32653
OsInfo[19].Key=svolsz
OsInfo[19].Value=460
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180410
OsInfo[22].Key=bldtm
OsInfo[22].Value=1804
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs4_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17134.765.amd64fre.rs4_release.180410-1804
OsInfo[30].Key=buildflightid
OsInfo[30].Value=F8EE1E09-5379-44DF-B86D-E49E70CBE43B.1
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:1622
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=SQLBackupAndFTP
AppPath=E:\Program Files (x86)\SQLBackupAndFTP\SBF.Application.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=6EDDAA22FB1B2CED9611A8EA842CD72F
MetadataHash=-133780675

vdance · May 18, 2019, 1:06pm

One more thing that is odd is that I was using 2 versions of your software – one for MySql (maybe an older one) and one for Azure. Anyway, my MySql backups were still doing fine until I uninstalled and reinstalled (as mentioned above) and I think(?) it actually uninstalled both versions somehow because know neither of them work.

Many thanks.

vdance · May 18, 2019, 1:21pm

Also, everything started on May 3.

Alexander · May 20, 2019, 12:51pm

Hi vdance,

Thank you for the details.

Could you please clarify what version of .NetFramework do you use? Also, could you please tell us what OS is installed on your computer?

Sorry for the inconvenience.

Daniel_Dabrowski · May 20, 2019, 10:33pm

Same error here also.

I have NET 4.8

Alexander · May 22, 2019, 6:53am

Hello,

Could you please run SQLBackupAndFTP as a process. You can do it in the following way:

Run Command Line and go to the directory where SQLBackupAndFTP is installed.

Run sqlbak.service.exe -console (Do not press “Any Key”).

To run SQLBackupAndFTP and tune a backup job, please execute sbf.application.exe -ignoreStatusService

If it works, please add sqlbak.service.exe -console into windows scheduler.

Sorry for the inconvenience.