Failed to search on the Dropbox destination

Hi!
We are experiencing random errors when the app searches for old backups to clean up in the Dropbox destination. The task involves around 14 databases performing a full backup at 2:00 AM, followed by a differential backup every hour throughout the day.

Most of the time, the error occurs in only one database, but it is not always the same one. On some occasions, errors appear in multiple databases. Additionally, not every run produces an error. For example, in the last 20 runs, 10 completed without issues, while the other 10 encountered errors (see attached image).

This behavior has become more frequent in the past month. Previously, it occurred only on rare occasions. Below is a snippet of the log showing the error messages:

• 12:06:44 PM : Cleanup of “CSTransporte_TuBus” completed.
• 12:06:44 PM : Cleaning up backups of “CSTransporte_DelSurBus” database at “Dropbox” destination “Datacenter Lobos Bus”.
• 12:08:16 PM : ERROR: Failed to search on the “Dropbox” destination:
• 12:08:40 PM : Cleanup of “CSTransporte_DelSurBus” completed.
• 12:08:40 PM : Cleaning up backups of “Catedral_LobosBus” database at “Dropbox” destination “Datacenter Lobos Bus”.
• 12:09:18 PM : Cleanup of “Catedral_LobosBus” completed.
• 12:09:18 PM : Cleaning up backups of “Catedral_DelSurBus” database at “Dropbox” destination “Datacenter Lobos Bus”.
• 12:09:57 PM : Cleanup of “Catedral_DelSurBus” completed.
• 12:09:57 PM : Cleaning up backups of “Catedral_TuBus” database at “Dropbox” destination “Datacenter Lobos Bus”.
• 12:10:41 PM : Cleanup of “Catedral_TuBus” completed.
• 12:10:41 PM : Cleaning up backups of “Catedral_SalernoViajes” database at “Dropbox” destination “Datacenter Lobos Bus”.
• 12:11:30 PM : Cleanup of “Catedral_SalernoViajes” completed.
• 12:11:30 PM : Cleaning up backups of “CSTransporte” database at “Dropbox” destination “Datacenter Lobos Bus”.
• 12:12:58 PM : ERROR: Failed to search on the “Dropbox” destination:
• 12:13:18 PM : Cleanup of “CSTransporte” completed.
• 12:13:18 PM : Cleaning up backups of “CSTransporte_DelSurBus_Gasoducto” database at “Dropbox” destination “Datacenter Lobos Bus”.
• 12:13:59 PM : Cleanup of “CSTransporte_DelSurBus_Gasoducto” completed.
• 12:13:59 PM : Cleaning up backups of “CSTransporte_LobosBus_Gasoducto” database at “Dropbox” destination “Datacenter Lobos Bus”.
• 12:14:37 PM : Cleanup of “CSTransporte_LobosBus_Gasoducto” completed.
• 12:14:37 PM : Cleaning up backups of “CSTransporte_TuBus_Gasoducto” database at “Dropbox” destination “Datacenter Lobos Bus”.
• 12:15:18 PM : Cleanup of “CSTransporte_TuBus_Gasoducto” completed.
• 12:15:18 PM : Cleaning up backups of “CSTransporte_Web_LobosBus” database at “Dropbox” destination “Datacenter Lobos Bus”.
• 12:15:56 PM : Cleanup of “CSTransporte_Web_LobosBus” completed.
• 12:15:56 PM : Cleaning up backups of “CSTransporte_LobosBus” database at “Dropbox” destination “Datacenter Lobos Bus”.
• 12:17:27 PM : ERROR: Failed to search on the “Dropbox” destination:
• 12:17:48 PM : Cleanup of “CSTransporte_LobosBus” completed.
• 12:17:49 PM : Cleaning up backups of “CSTransporte_Web_DelSurBus” database at “Google Drive” destination “LobosBus Backups”.
• 12:17:50 PM : Cleaning up “SQL Backups\CSTransporte_Web_DelSurBus” folder.

Hello Juan,

Thank you for your message.

To investigate the issue futher, we need more information. Could you please, enable the Advanced Log, reproduce the issue, and then send log to our dev team. Here are more details on how to do it How to send Log to developers – SQLBackupAndFTP's blog

Important: Once logging is enabled, please attempt to reproduce the error so that all necessary details are captured in the log. Then, send the log to our developers for analysis.

Please let us know once the log has been sent along with your Application ID (“Help” > “Application ID”).

We apologize for any inconvenience caused.