Restore fails from SQLBackup Restore

I get this message when trying to restore.
Failed to restore “MyDatabaseName” database on “Failed” step. > Invalid backup type

I just ran the job and then tried to restore. If I go to the backup folder and unzip the file then SSMS will restore it.

Thanks!

Hi Chuck_Atkinson,

Thank you for the details.

Please give us some time to check and fix the issue.

Sorry for the inconvenience.

Hi Chuck_Atkinson,

We have checked the issue, but the information you sent isn’t enough. Could you please clarify, do you restore the backups via a restore job or from your backup job log?

If you restore the backups via a restore job, then please make sure that you use the correct connection type. Microsoft SQL Server (local) for the local SQL Server connection and Microsoft SQL Server (remote) for the remote SQL Server connection.

If you restore the backups from your backup job log, then please send us the Advanced log. Please find more details on how to do it at https://sqlbackupandftp.com/blog/how-to-send-log-to-developers

Please let us know when the log will be sent, also, please provide us with your Application ID (“Help” > “About”).

Sorry for the inconvenience.