Object reference not set to an instance of an object


#1

Dear Support,

We are using SQLBackupAndFTP version 12.2.9 installed on Windows 2019 server, to backup databases from PostgreSQL 11 server installed on Ubuntu 18. The job is sometimes ending in error:
10.07.2019 10:34:22 [Info] Starting job "SQL02 " - “Full”. Computer “BACKUP01”. App v.“12.2.9”
10.07.2019 10:34:23 [Info] Connecting to PostgreSQL Server: PostgreSQL 10.9 (Ubuntu 10.9-1.pgdg18.04+1) on x86_64-pc-linux-gnu, compiled by gcc (Ubuntu 7.4.0-1ubuntu1~18.04.1) 7.4.0, 64-bit. 172.16.1.102
10.07.2019 10:34:23 [Info] The backup folder “C:\TEMP_BACKUP\Pranas.NET\SQLBackupAndFTP\backup” has “43.589GB” free space. The temporary folder “C:\TEMP_BACKUP\Pranas.NET\SQLBackupAndFTP\backup” has “43.589GB” free space
10.07.2019 10:34:23 [Info] Backing up “172.16.1.102” databases with pg_dump.exe: pg_dump (PostgreSQL) 11.1
10.07.2019 10:34:27 [Error] Job execution error: Object reference not set to an instance of an object. Computer name: “BACKUP01”
10.07.2019 10:34:27 [Error] Job "SQL02 " finished with “1” errors

When I try to run job immediately again (2nd time), it runs correctly.
What is the cause of this behaviour? Is there anything to prevent this error?

Thanks in advance
Regards


#2

Hi Jozef_Skorvanek,

Thank you for the details.

Could you please try to install the Alpha version https://sqlbackupandftp.com/download/alpha and check if the issue is fixed?

If you still have this issue with the Alpha version, please send us your Advanced log, here are more details on how to do it: https://sqlbackupandftp.com/blog/how-to-send-log-to-developers

Please let us know when the log will be sent, also, please provide us with your Application ID (“Help” > “About”).

Sorry for the inconvenience.