Backups failure (Destination error: Failed to retrieve remote file information)

Destination Issues
4

Hi Emmanuel_Chembo,

To investigate this case, we need more details.

  1. Could you please send us your advanced log, here are more details on how to do it https://sqlbackupandftp.com/blog/how-to-send-log-to-developers

  2. Please let us know what the file you tried to remove and get that error is?

Please let us know when the log will be sent, also, please provide us with your Application ID (“Help” > “About”) to identify the log.

Sorry for the inconvenience.